Privacy Policy

Effective Date: 05 Jan 2025

1. Introduction

Ants & Apes ("we," "our," or "us") is committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (www.antsandapes.com) and interact with our services.

2. Open and Transparent Management of Personal Information

We manage your personal information in an open and transparent manner. This includes having a clearly expressed and up-to-date Privacy Policy accessible on our website.

3. Anonymity and Pseudonymity

Where practicable, you have the option to interact with us anonymously or through the use of a pseudonym. However, certain services may require the collection of identifiable information to fulfill your requests.

4. Collection of Personal Information

We collect personal information when it is reasonably necessary for our business functions or activities. The types of personal information we may collect include:

• Personal Details: Name, email address, phone number, and billing/shipping addresses.
• Payment Information: Payment details for transactions (processed securely by third-party payment gateways).
• Browsing Information: IP address, browser type, device information, and website interaction data.
• Customer Interactions: Emails, inquiries, and feedback provided through our website or customer support.

5. Usage of the Website by Visitors

When you visit our website, we may collect non-personal information such as:

• Cookies and Tracking Data: We use cookies and similar tracking technologies to improve website functionality, enhance your browsing experience, and analyse site traffic. You can adjust cookie settings in your browser.
• Log Data: Our servers automatically record information such as your IP address, browser type, pages visited, and the time and date of access.
• Third-Party Services: We may use third-party analytics tools such as Google Analytics to collect website usage data to improve user experience. These third-party services have their own privacy policies governing data collection and use.

6. Use and Disclosure of Personal Information

We use and disclose personal information only for the purposes for which it was collected, or as otherwise permitted by law. This may include:

• Processing Orders: To fulfill purchases and deliver products.
• Customer Support: To respond to inquiries and provide assistance.
• Marketing and Promotions: To send newsletters, promotions, and updates (with your consent).
• Service Providers: To work with third-party vendors such as payment processors, shipping partners, and marketing agencies.
• Legal Compliance: To comply with legal obligations, such as responding to court orders or regulatory requirements.

7. Direct Marketing

We may use your personal information to send promotional materials about our products and services. You can opt-out of receiving marketing communications at any time by contacting us or using the unsubscribe link provided in our emails.

8. Cross-Border Disclosure of Personal Information

We do not disclose your personal information to overseas recipients unless required by law or with your explicit consent.

9. Security of Personal Information

We implement appropriate security measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

10. Access and Correction of Personal Information

You have the right to request access to the personal information we hold about you. If you believe that any personal information we hold about you is incorrect, incomplete, or outdated, please contact us, and we will take reasonable steps to correct it.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites and encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

13. Contact Us

For any privacy-related inquiries or concerns, please contact us at:

• Email: info@antsandapes.com 

We are committed to addressing your concerns and resolving any privacy issues promptly.